Frequently Asked Questions (FAQ)

You can search for products using the search function on our website.

We offer a 90-Day Refund Policy: 90 days, no questions asked.
If you’re not satisfied with your purchase within 90 days of delivery, simply contact our support team at support@trynurovita.com for a full refund.

If you have any questions or need help, you can contact our customer service at support@trynurovita.com or by phone at +1 (307) 392-7522 (Mon–Fri, 9 AM – 6 PM ET).

We deliver products internationally. You can find details on delivery times on our Shipping Policy page.

You can cancel your order before it ships out. Detailed instructions and conditions can be found on the 'Cancellation Policy' page.

We accept multiple payment options, including credit cards and bank payments.

Yes, we are committed to protecting the privacy of our customers. The details of our privacy policy can be found on the 'Privacy Policy' page.

All purchases are subject to our general terms and conditions, which stipulate the contractual conditions between us and our customers. Detailed information can be found on the 'General terms and Conditions' page.

Every purchase is covered by our 90-Day Refund Policy: 90 days, no questions asked. If you’re not satisfied within 90 days of delivery, email support@trynurovita.com and we’ll issue a full refund.

A one-time purchase is charged once and ships once. Subscribe & Save gives you a lower price and ships your product automatically every 30 days; your card is charged at the subscription price on each renewal until you cancel. The one-time and subscription price for every product is listed on the product page and in section 9.5 of our Terms.

Any time before your next renewal, with no fees. Log in to your customer portal on trynurovita.com, open Subscriptions and click Cancel, or email support@trynurovita.com with your order number and we’ll cancel it within 1 business day. See our Cancellation Policy and Subscriptions pages for details.

The full INCI ingredient list for every product is on each product page and on our Ingredients page.

No. Nurovita products are cosmetics intended to cleanse, moisturize and condition the skin. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, please consult your healthcare provider.

Nurovita is a brand of IOJ Wellness LLC, 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA. You can reach us at support@trynurovita.com.

Your card statement will show this charge as NUROVITA. If you don’t recognise a charge, please read our Before You Dispute page or contact us at support@trynurovita.com / +1 (307) 392-7522 before contacting your bank — we can usually resolve it the same day.

Contact us first at support@trynurovita.com or +1 (307) 392-7522 with the amount and date of the charge. It may be a Subscribe & Save renewal, or an order placed by a family member. We’ll identify it immediately and, if you don’t want it, refund it under our 90-Day Refund Policy — no questions asked.

Order modifications (such as shipping address, or contact details) can be made before your order ships out. Please contact our support team as soon as possible after placing your order so we can assist with the update.

Once an order has been shipped, we are no longer able to modify any order details. At that point, customers will need to contact the local courier directly to request address changes, or delivery instructions once the shipment reaches their local area.