Cancellation policy

Cancelling a one-time order

We understand that plans can change, and we’re here to help.
If you wish to cancel your order, please contact us within 24 hours of placing it at support@trynurovita.com.

If your order has already been processed or shipped, cancellation is no longer possible. In this case, please wait for the package to arrive and then contact our support team — every purchase is covered by our 90-Day Refund Policy (90 days, no questions asked).

Cancelling a subscription

Subscribe & Save orders renew automatically every 30 days until you cancel. You can cancel, pause or skip at any time before your next renewal date, with no fees, using any of these methods:

1. Customer portal — log in to your account on trynurovita.com, open Subscriptions, select the subscription and click Cancel.
2. Email — send your order number to support@trynurovita.com and we’ll cancel it for you within 1 business day.
3. Phone — call +1 (307) 392-7522, Mon–Fri 9 AM – 6 PM ET.

If a cancellation is completed before the renewal time, no further charge is processed for that cycle. Full details, including how to pause or change your delivery frequency, are on our Subscriptions page.