Before You Dispute

Seeing a charge from NUROVITA on your card statement? That’s us — Nurovita, operated by IOJ Wellness LLC.

Don’t recognise the charge?

Before contacting your bank to dispute it, please get in touch with us first. We can resolve almost every issue faster than a dispute can — usually the same business day — and a dispute can freeze a refund that we would otherwise issue immediately.

• Email: support@trynurovita.com
• Phone: +1 (307) 392-7522 (Mon–Fri, 9 AM – 6 PM ET)

Common reasons for an unexpected charge

• Subscribe & Save renewal — subscription orders renew every 30 days at the subscription price. You can cancel any time before the next renewal; see our Cancellation Policy.
• A family member placed the order — the charge will show as NUROVITA regardless of who ordered.
• You don’t want the product — every purchase is covered by our 90-Day Refund Policy: 90 days, no questions asked. Just email us and we’ll refund you in full.

When you contact us, please include the name on the order, the email used, and the charge amount and date so we can find it quickly.

IOJ Wellness LLC · 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA · +1 (307) 392-7522 · support@trynurovita.com